Customer Care Representative

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Job Description

Our client is hiring a Customer Care Representative to assist their clients. The successful candidate should have a B2B working experience in the relevant field (FinTech, Financial Services, Brokerage, Forex) or 1-2 years of trading experience.

Job Responsibilities

• Process orders, modifications, and escalate complaints across a number of communication channels.

Requirements

• University degree, preferably in a relevant field (Finance, Economics, IT)
• B2B working experience in the relevant field (FinTech, Financial Services, Brokerage, Forex) or 1-2 years of trading experience.
• Experience in client relationship management
• Experience with trading software/investment platforms/applications, understanding of financial markets and products
• Professional command of the English language  (additional languages are a plus)
• Excellent written and verbal communication and presentation skills, with the ability to influence and build relationships
• Strong conceptual and analytical problem-solving skills
• Strong work ethics and self – motivator with a positive attitude
• Ability to multitask and work under pressure
• Familiarity with processes related to the reception and transmission of orders (i.e.: buy-side order execution, order routing and arranging)
• Understanding of liquidity, risk management, asset management is a plus
• 2-3 years of dealing desk, back office, MT4, MT5 platform management or customer care expertise in a financial services company.