Service desk supervisor

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Our client is a Financial Technology company with offices in Ukraine and Cyprus, that is currently looking to hire a Service desk supervisor for their office in Limassol, Cyprus. The successful candidate will have experience in a similar role and good knowledge English.

JOB DUTIES:

• Service desk supervision
• Regular reporting about service desk status
• Monitoring of SLA compliance within the department
• Resolve problems or escalate as necessary in a timely manner
• Team motivation and development
• Approval of specifications for new processes and documents (instruction, scripts, scenarios, reports)
• · Review and update Service Desk knowledge-base regarding processes and procedures

• English language (Intermediate or above)
• At least 2 years of previous experience at IT Service Desk
• Ability to communicate clearly at a technical and end-user levels
• Being proactive in delivering high-quality customer service, work under pressure and also independently if required
• Bachelor degree
• ITIL certification is an advantage
• Experience with Zoho, reporting in Zoho.