1st level support specialist

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Our client is a Financial Technology company with offices in Ukraine and Cyprus, that is currently looking to hire a first level support specialist for their office in Limassol, Cyprus. The successful candidate will have experience in a similar role and good knowledge English.

JOB DUTIES:

• Solve and handle incoming tickets in the Service desk
• Execute requests assigned to first level of support
• Review and update Service Desk knowledge-base regarding processes and procedures
• Support for other service desk levels during live time of incident.
• Monitoring of SLA compliance within the department
• Script execution

• English language (Intermediate or above)
• Fluency in Russian is a must
• Previous experience at IT Service Desk as an advantage
• Ability to communicate clearly at a technical and end-user levels
• Network communication knowledge (OSI, TCP/IP)
• Linux OS experience
• Being proactive in delivering high-quality customer service
• Experience with Zoho.