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A company specializing in the development and marketing of highly trafficked web properties, and a leader in its activity sector is searching for a detailed Fraud Analyst.
Responsibilities:
- Identify any suspicious or high-risk transactions, determine if there is improper activity involved or any risk for us or the customers
- White-list or blacklists a user account after carefully analyzing the risk
- Voids transactions to mitigate the risk, along with additional cancellations and refunds when required
- Daily reviews of customer transactions and of the ones escalated by the billing processors
- Solves all the requests from customers regarding any billing questions, making sure that the customers are aware of the disputed / claimed charges
- Perform ad-hoc analysis as potential risks and fraud trends are identified
- Monitor the VS/MC charge-back ratios to be within the accepted thresholds and takes immediate actions if one if the ratios is about to be breached
- Collaborates with Debt Companies to recover as much as possible from the initiated charge-back transactions
- Works closely with other departments to achieve better results
- Process Charge-backs and Indemnity Claims, blocking accounts where necessary, working with Finance and Account management ensuring the overall charge-back and indemnity processing capability is working as required.
- Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks
- Keep abreast of new fraud threats and trends in the telecommunications and payments industry, particularly on industry threat convergence exposures
- Create and optimize business rules to mitigate risk without impacting revenue
- Develop trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity
Requirements:
- Former experience to investigate forgery and theft within customers’ accounts and transactions
- Keen eye to details (finding the needle in the haystack is a must)
- Experience with analyzing big data (previous data mining and data pattern will be a plus)
- Perfect understanding of an online payment cycle and of the key terms in online-payment industry (e.g. voids and refunds and what is the difference between them, charge-back)
- Good knowledge of the fraud trends on this areas and what are the common ways to fraud (common attack vectors on the online; e.g. - phishing / CNP trends etc)
- Understands the types of IP addresses (static vs dynamic) and the related terms like Web-hosting, shared hosting, proxy etc and how these can affect an user's account or how they can be exploited by fraudsters
- Knows what a browser cookie is and how it can help us in the day-to-day activities.
- Has at least basic knowledge about the PCI-DSS requirements (what does it mean, what is meant for and a few rules will be a plus)
- General information about AML policies and how can it be prevented
- Knows by heart what are the charge-back thresholds imposed by Visa and Mastercard for Europe and the other continents and how these can affect a merchant (would be a plus to have read the VS/MC charge-back manuals)
- Strong working knowledge of Microsoft Office
- Previous experience in Customer Support is a plus
- At least 2-3 years’ experience in a similar position/role
- Excellent knowledge of the English language is a must
- German would be considered an advantage
Note: Only C.V.'s with the above requirements, EU Citizenship or valid work permits should apply.
Please send your CV (preferably in WORD format) to: apply@connectionscy.com
Please mark the subject field: “Fraud”
All candidates and their applications are treated with absolute confidentiality and respect. We protect your identity from prospective employers when submitting your CV for a particular vacancy and we will always seek your prior approval before disclosing any personal information to a client. - T.T. Connections Recruitment Services - License No.: 335
