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Position Details
Reference No.
26944
Title
BackOffice/Support Officer -0315/BOSO
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
13/03/2015
Contact Details
Company
Apola Human Solutions
Contact Person
Christiana Kyriacou
Address
38 Strovolou Avenue
Nicosia
Nicosia
Phones
22840700
Fax
22590009
Email
careers@apola.com
Job Description
Our client a leading company in the forex industry is seeking to hire a back office/support officer to join their expanding team.
Responsibilities:
• Collect feedback from our database of clients regarding our services via the available communication means made available by the company;
• Run relevant KYC procedures using the available means and tools;
• Follow relevant procedures to open/modify/close accounts;
• Provide feedback/suggestions to the company’s procedures/policies;
• Provide customer service through phone and live chats and assisting clients with general Inquiries.
• Keep updated with the departmental and the company’s internal policies and services;
• Communicate efficiently with the management to tailor better suited services and products;
• Transmit information to clients in a professional, efficient and transparent manner;
• Overview the tasks submitted to ensure consistency and accuracy of information;
• Maintain accurate records of tasks;
• Support actions and statements on well-intended, consistent knowledge and attitude.
• Manage on-going private client relationships
• Keep up to date with market information and monitoring trends in all major currency pairings
• Liaise with other departments, when required, to escalate and resolve issues and/or report faults
Responsibilities:
• Collect feedback from our database of clients regarding our services via the available communication means made available by the company;
• Run relevant KYC procedures using the available means and tools;
• Follow relevant procedures to open/modify/close accounts;
• Provide feedback/suggestions to the company’s procedures/policies;
• Provide customer service through phone and live chats and assisting clients with general Inquiries.
• Keep updated with the departmental and the company’s internal policies and services;
• Communicate efficiently with the management to tailor better suited services and products;
• Transmit information to clients in a professional, efficient and transparent manner;
• Overview the tasks submitted to ensure consistency and accuracy of information;
• Maintain accurate records of tasks;
• Support actions and statements on well-intended, consistent knowledge and attitude.
• Manage on-going private client relationships
• Keep up to date with market information and monitoring trends in all major currency pairings
• Liaise with other departments, when required, to escalate and resolve issues and/or report faults
Required Qualifications
• Minimum 1-2 years ‘solid experience as a BackOffice/Support Officer within another forex company;
• Sales or retention experience is considered an advantage;
• Language requirements: English – native/professional proficiency; at least one additional language as follows: German, French, Arabic, Italian, Hungarian, Japanese or other Asian languages;
• Valid work permit/visa;
• A University or College degree in finance or related fields is considered an advantage;
• Computer literate;
• Excellent multitasking skills;
• Skilled in the subtleties of chat/email/telephone etiquette and detail oriented;
• Extensive knowledge of the financial services sector;
• Technical knowledge of MetaTrader 4 and additional trading platforms;
• A desire to understand how and why things work the way they do;
• Financial and technical analysis knowledge;
• Excellent support and communicational skills;
• To-do attitude, self-motivated and target-oriented.
• Sales or retention experience is considered an advantage;
• Language requirements: English – native/professional proficiency; at least one additional language as follows: German, French, Arabic, Italian, Hungarian, Japanese or other Asian languages;
• Valid work permit/visa;
• A University or College degree in finance or related fields is considered an advantage;
• Computer literate;
• Excellent multitasking skills;
• Skilled in the subtleties of chat/email/telephone etiquette and detail oriented;
• Extensive knowledge of the financial services sector;
• Technical knowledge of MetaTrader 4 and additional trading platforms;
• A desire to understand how and why things work the way they do;
• Financial and technical analysis knowledge;
• Excellent support and communicational skills;
• To-do attitude, self-motivated and target-oriented.
Other Requirements
A very attractive and competitive remuneration package with excellent working conditions will be provided to the successful candidate according to experience and qualifications.
