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Limassol
HIRING: New Billing/ Customer Support Officers:
Overview:
Trade Finance is in our DNA. For more than 10 years, XTrade has helped global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market. We connect counterparties with market-leading traditional trade for CFDs on shares, commodities, forex, and indices. XTrade serves retail and institutional customers from over 180 countries — in over 40 languages — in Europe, Asia, the Middle East, Africa and Latin America, with over 15 offices worldwide.
XTrade Europe Ltd is an expanding division of the XTrade Group Ltd and is successfully connects people, technology and liquidity across markets.
Job Purpose:
XTrade Maintenance is passionate about customer service and as part of our commitment to continually improving our customer experience, we now have an exciting opportunity for new Customer Support Officers to join our team based in Limassol.
The successful candidates will be responsible for handling client’s documents, checking and verifying their personal details on a daily basis. The shifts will be 8 hours weekly rotation from Monday – Friday (this includes morning shifts, afternoon shifts, evening and night shifts).
This role would be ideally suited to a candidate who shares our passion for achieving excellence in customer service.
Experience Required:
The ideal candidate will have excellent customer service and to be able to demonstrate excellent attention to detail and maintain a pulse on user feedback, share knowledge, provide prompt and proper resolution to technical challenges, and provide meaningful feedback to product teams to make XTrade products better for clients.
Additional Information:
As a well-established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits (medical care & catering service – Breakfast/Lunch).
Xtrade is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
How to apply:
To apply online, please email us to hrcy@xtrade.com. Our application process is very straight forward allowing you to apply with a CV and a short cover letter.
The ideal candidate will offer the following:
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The company will offer training, hence no experience is required;
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Excellent Knowledge of English language is a Must;
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Excellent Computer skills (Word, Outlook, Excel programs) is a Must;
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Excellent customer care skills;
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Strong investigatory skills;
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Ability to prioritize, work under pressure and use initiative to meet deadlines;
Above all, you'll have enthusiasm and be looking for an opportunity in a fast-paced and friendly office environment. If this sounds like you, we'd strongly encourage you to apply.
