Moroccan / Algerian / Tunisian Customer Care Officers

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Moroccan / Algerian / Tunisian Customer Care Officers

Reference Number: MA_CCO2017

With over 1,000,000 clients since it was founded in 2009, XM has grown to a large and well established international investment firm and has become a true industry leader. With a workforce of more than 300 people, XM is now looking for Maghreb Arabic Speaking Customer Care Officers to join its team!

The key responsibilities of the role include:

·         Dealing with clients’ inquiries via live chat, email and telephone

·         Assisting clients with queries

·         Resolving product and service related issues promptly and professionally

·         Promoting available products and services to clients

·         Interacting with other departments

·         Contributing to team effort by achieving targeted results

Main requirements:

·         Degree in a business-related field

·         Experience in a similar role will be a plus

·         Native Maghreb Arabic speaker from the following countries: Morocco, Algeria and Tunisia

·         Very good oral and written skills in English

·         Strong organizational and multitasking skills

·         Excellent computer literacy

·         Valid work permit required

What we offer:

·         Continuous personal development and international training opportunities

·         Attractive remuneration package plus performance related bonus

·         Private health insurance

·         Private pension insurance

Our Working Environment:

XM offers a friendly and multinational environment. All senior management comes with strong experience from top range international firms. We follow a flat structure where every employee is not only empowered, but encouraged to take initiative.

Our greatest asset is our people.

Remuneration: An attractive remuneration package will be offered to the successful candidates.

Type of employment: Full time

Location: Limassol, Cyprus

Please forward us your CV to careers@xm.com quoting the above job reference number.  

All applications will be treated with strict confidentiality!