Retention Executives (Arabic and German speakers) VAC-14703S

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Our client, a CySec regulated Investment Firm, is looking to hire Retention Executives (Arabic and German speakers)  for their offices in Limassol.

Job Responsibilities

• -Responsible for the ongoing retention and servicing of clients and for ensuring the clients ongoing trading interest and activity.
• -Developing, managing and maintaining excellent relationships with clients in order to ensure that clients remain active in trading terms for the longer term.
• -Regular communication with clients via phone, email and online chat ensuring they receive the highest level of service and support.
• -Working closely with the Sales team to ensure familiarization with new clients being on boarded to the Company.
• -Assisting clients with enquiries that they may have on technical and onboarding matters and following up as necessary, ensuring therefore the highest levels of client satisfaction.
• -Adhering to the Company's targets with respect to the achievement of clients deposits and trading activity by exercising commercial skill and competence whilst also complying with the Company's compliance standards as set out below.
• -Strict adherence at all times with the Code of Conduct of the Company and the standards set by the Company's Compliance department for all sales and other communication to actual or prospective clients to be fair, clear, not misleading and not aggressive. In particular, ensuring that during sales calls, no investment advice or recommendation, no stage names, no aggressive or false tactics and also no promises, representations or guarantees are given to prospective clients by the Employee.
• -Following all the 'Dos and Donts" that the Company may issue from time to time with respect to the Sales and Retention efforts towards prospective and actual clients.
• -Keeping up to date with and adhering to key regulatory requirements for investment services and client communications.
• -Keeping up to date with political and economic news, market information and trends. Where any such information is provided to clients, this must be purely factual information, the source should be identified to each client and no advice or recommendations are provided.
• -Maintaining detailed knowledge of the Company's products, trading platforms and terms and conditions of trading.
• -Assisting in the generation of new business through following up on leads and the identification of new leads and networks of affiliates and business introducers, in line with the pre-approved Company practice.
• -Following approved templates with the appropriate disclaimers for any client communication. Any translations should adhere to the same requirement and should be an accurate version of the English templates at all times.
• -Providing Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business.

Qualifications:

• -University Degree in Finance, Mathematics or a relevant field.
• -Basic or Advanced Certification of the Cyprus Securities & Exchange Commission
• -At least 3 years experience in a similar role
• -Very good knowledge of the regulatory regime for financial markets and investment firms
• -Excellent and proven understanding of the financial and capital markets
• -Fluency in English, Arabic and German
• -Computer literacy and ability to work simultaneously with a variety of systems
• -Excellent communication and relationship building skills especially through telephone communication
• -Excellent persuasion and negotiation skills
• -Proven ability to build and develop strong relationships
• -Self- motivated with a "selling" mindset
• -Dynamic, flexible with strong attention to detail
• -Target-oriented, competitive and success-driven
• -Team player

Competitive salary based on skills and experience + Medical Insurance.

To apply for this vacancy, please send your CV to admin@smstaffmatters.com quoting the above Job title along the VAC number or alternatively call +357 25341383  for more information.