Customer Support Specialist

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Ortnec holdings is a group of companies developing SAAS platforms for the online entertainment industry. These services include content licensing market, content syndication marketplace, content storage platform as well as billing for online services.

We are looking for Customer Support Specialist to join our amazing team in Limassol office! This is a Support Position that requires fluency in English. 

This is a part-time entry/mid level position in a fast paced, high profile  environment.

Area of responsibilities:

• Increase retention;

• Decrease chargeback levels;

• Processing of customer requests; 

• Process cancels and refunds; 

• Escalate technical issues;

• Customer retention;

• Improve customer support processes;

• Keep up-to-date the support documentation;

• Prepare reports;

Benefits & Perks

• Ability to learn and to try yourself in new areas;

• No boring meetings;

• No bureaucracy;

• Cool & friendly team;

• Office on the seafront and enjoyable working environment;

• Corporate events and activities;

• Unlimited cookies & fruits;

Required skills:

• Excellent writing and speaking English;

• 1+ year experience in customer support;

• Analytical mindset;

• Good technical skills, understanding of web services providing access to video content; 

• Ability to extract, collate and present data in a clear, concise and appropriate form;

Personal skills:

• Insistence to detail;

• Responsibility;

• Flexibility, communication skills;

• Ability to feel the user and to find the most suitable solution for him;

• Focus on results; 

• Desire to work in a team and to constantly evolve.

EU work permit is a MUST

PLease APPLY only via https://centroholdings.bamboohr.co.uk/jobs/view.php?id=17