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Limassol
Our Client in Nicosia is looking for an English Retention Representative.
Responsibilities:
Beyond a passion for the customer and ability for relationships, you'll have general knowledge of current marketing offers
Retain voluntary disconnects
Contact customer in delinquent status to work to resolve billing disputes or collect outstanding balances
Consult with and research customer concerns explain billing charges and credits
Process paperwork for disconnects on customer accounts classified as non-collectable
Support marketing department by performing telephone surveys
Schedule appointments to retrieve converters from disconnected customers
Skills
English mother tongue level (or similar)
Basic computers skills
Capacity for listening, dealing and confrontation, and overcoming objections
Customer centric mentality (1 - 2 years high volume call centre experience)
Retention experience required (2+years in a commissioned based environment preferred)
Strong communication skills
The Working Hours are from 10:00 - 19:00 or from 12:00 - 21:00
To apply for this vacancy, please send your CV to admin@smstaffmatters.com quoting the above Job title along the VAC number or alternatively call +357 25341383 for more information.
