Japanese Speaking Customer Support Officer

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Job Description

Our client is a well-established investment firm that is currently looking for a Japanese speaker to join their Customer Support team.

Job Responsibilities

• Daily communication with Japanese clients in Japanese via Live chat and email
• Help with issues related to account opening, financial transactions, trading etc.
• Approval of account opening - documents check, translation of the documents, approval that the account can be opened
• Making changes in the systems we use under request of the client
• Partner related duties - documents check, opening partner accounts, commission reports
• Occasional sending of newsletters
• Daily communication and cooperation with other departments (in English)

Requirements

• Japanese native speaker
• High level of English language both written and spoken
• Technical thinking - we use different types of databases, ticketing system and communication channels and it’s necessary to learn fast how to use these tools
• Experience in Fin-tech or Forex is not required, however, it’s a big plus
• Openness to relocate to the Czech Republic or at least spend first weeks in Czech Republic for a training,
• traveling to the Czech Republic few times a year to meet with the team