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Limassol
Job Description
One of our clients, a well-established investment firm based in Limassol is currently looking for an Italian Speaking Client Relationship Officer. The successful candidate will be professional with a positive personality in order to blend in with the team. Excellent communication and negotiation skills are crucial for this role.
The company will offer a competitive remuneration package to the selected candidate.
Job Responsibilities
- Maintain contact with existing clients to ensure high levels of client satisfaction
- Provides general information in regards to the company's platforms and services offered
- Informs and assists all clients in relation to the use of all current and future products
- Assists customers who wish to open or manage a trading account
- Informs all existing and potential clients of any new products and promotions that the Company is offering
- Maintains professional internal and external relationships that meet Company’s core values.
- Provides quality and efficient live support to existing and potential clients
- Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
- Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
- Provides troubleshooting and support for the basic functions of the trading platform
- Welcome calls/call back requests
- Posts information regarding Company’s products and services to relevant forums
Requirements
- University/College degree in Business, Marketing or Computer related field or equivalent
- Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
- Fluency in English and Italian
- Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
- Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust
