Customer Sales Representative (Chinese Speaker) – Limassol

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On behalf of our client, a leading Forex Broker company, we are looking to recruit motivated candidate for the position of Customer Sales Representative, for their offices based in Limassol.

Duties / Responsibilities

•        Be responsible for the sales activities in China and assist the team in achieving the targets
•        Assists customers to open trading accounts
•        Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
•        Handles welcome calls/call-back requests
•        Maintains contact with existing clients to ensure high levels of client satisfaction
•        Provides general information regarding platforms and services offered
•        Handling of back office queries
•        Supporting clients with technical and troubleshooting issues
•        Dealing with customer complaints promptly and effectively
•        Providing support and troubleshooting on Meta Trader platforms
•        Liaising with all departments to resolve issues
•        Suggests ideas and action to develop the market
•      Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
•        Forwards any issues or requests to the head of the department and/or the appropriate department
•     Educates the customer where applicable
•      Ability to work in a dynamic and multicultural environment 

Profile

·         Fluency in Chinese and English both verbal and written is a must.

·         Relevant experience background in the forex industry would be considered as an advantage

·         Qualifications in economics/ finance or any related is a plus

·         Ability to work shifts on a 24/5 hour basis (rotation on a weekly basis)

·         Knowledge of Meta Trader platforms is desirable

·         Ability to meet deadlines

·         Strong analytical and problem solving skills

·         Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment

·         Teamwork driven and willingness to ensure results are achieved

Remuneration Package

•       Remuneration according to qualifications and experience
•       13th salary
•       Private medical Insurance
•       Provident fund

Applicants should submit their CV to zoe@careermasters.eu quoting the name of the position in the subject line of the email.

Due to high volume of received applications, only successful candidates will be contacted. 

All applications will be treated in the strictest confidence.