Relationship Manager – Nicosia

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A new opportunity has become available for an experienced Relationship Manager with the global leader in online e-payment solutions, based in Nicosia.

The company is the global RegTech leader in remote identity verification, payment authentication and payment processing, they are a Central Bank of Cyprus EEA regulated eMoney institution, that provide IBAN based electronic money accounts, payment services, together with an end-to-end on-boarding service for merchants.

The Role

You will support customers of the company by providing exceptional relationship and administrative services to assist business customers operating their eMoney accounts.  This position is responsible for providing account and operational management to customers within the company’s network through extensive daily support and interaction.

Responsibilities:

• ·         Ensure that at all times you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
• ·         Build and maintain lasting relationships with customers as the primary point of contact in the onboarding and integration process
• ·         Respond to customer enquiries using various communication mediums as an active member of the relationship team.
• ·         Work closely with software development, technical support, underwriting, sales & marketing and product teams to deliver exceptional customer experiences
• ·         Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
• ·         Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.
• ·         Perform product and feature demos, user training, and public facing webinars
• ·         Solve Tier 1 technical issues and escalate issues to technical support and other internal teams as needed

Requirements:

• ·         Business or Finance degree, preferred
• ·         Knowledge of financial and/or investment services, with transactional banking and money market experience preferred.
• ·         Strong dedication to quality customer service
• ·         Excellent verbal and written communication skills, with strong analytical and problem-solving skills.
• ·         Ability to handle multiple tasks and work under pressure
• ·         Ability to work effectively and productively with others and prioritize multiple own tasks in a high-volume environment.
• ·         Must be a team player with an ability to work independently with minimal supervision.
• ·         Knowledge of Excel and Word is essential

An attractive remuneration package will be offered to the successful candidate.  Only candidates eligible to work in Cyprus will be considered. 

Please email jobs@eaglefernrecruitment.com to make an application for this vacancy. For additional information, please contact our offices on 25 107 521 for a confidential discussion