Retention Officer

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Job Description

Our client is an Investment Firm based in Limassol, they are looking for a Retention Officer to join their growing team.

Job Responsibilities

• Primary point of contact and client maintenance of valued clients
• Contact existing clients ensuring they receive the highest level of service
• Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information
• Promote company’s products and service

• Educate clients on how to use the company’s trading platform
• Provide a basic level of understanding of fundamental and technical analysis to clients in a highly regulated manor.
• Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention and reactivation.
• Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
• Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.

Requirements

• At least 2 years of experience
• Native English speakers
• Professional and well – spoken manner
• Dynamic, innovative and target driven
• Strong networking capability
• Ability to work on own initiative, expand and generate business
• Ability to work in a high-pressure and fast – moving environment