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Limassol
HYCM, an international brand with offices around the globe, is looking to hire staff for its Limassol-based office. An exciting opportunity has arisen for driven, target-orientated individuals who thrive under pressure to join our Customer Support Department, based in Limassol, Cyprus.
Requirements
• Degree in Economics, Finance or a business-related field
• Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures)
• Business proficiency in English is required;
• Excellent communication and interpersonal skills
• Strong Customer oriented skills
• Ability to multi-task and prioritize accordingly with excellent problem-solving skills.
• Excellent computer literacy
• Eligible to work in Cyprus
• Familiarity with CRM, Live Chat Operator systems and practices
• Active listener
• Able to adapt to different types of attitude/character
Responsibilities & Duties
• Provides customer support through phone, e-mail correspondence and online chats
• Able to handle a data base of clients (Client management)
• Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps.
• Liaison with other departments to ensure customers concerns are addressed
• Assisting in the preparation of legal contracts for clients
• Maintaining up to date financial news on a daily/weekly/monthly basis
• Acts as first point of contact and resolves where possible customer complaints.
• Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading
• Utilizing tools and resources in resolving customer inquiries in a timely and accurate manner
• Contributes to the overall customer satisfaction by ensuring high level of customer service in every transaction (phone/email)
• Other ad-hoc duties as needed
Benefits
The successful candidate will receive a competitive remuneration package including private medical insurance. The Company offers a paid annual leave of 22 days.
If you match the above criteria and you are interested in joining our team, please forward your CV to careers@hycm.com while stating your expected gross salary as well.
