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6th Floor, Athlos Building, 28 Nikis Avenue,
Nicosia, 1086
Limassol
CareerFinders, on behalf of our client, a well-established and highly reputable CySEC Licensed Investment Firm with offices in Limassol, we are seeking to recruit a commercially-minded Arabic-Speaking Customer Service Representative to join their expanding team of professionals.
Key Duties/Responsibilities:
- Guide clients through the website and our services, answer general questions, provide training on how to use the platform and give assistance with technical difficulties through our Chats / emails and phone calls.
- Check financial records or statuses of our clients’ monetary transactions; get special confirmations and approval of documents / missing data information by communicating via ticket system with back office and compliance department.
- Route Clients Inquiries / requests to the relevant department within the company (Sales, marketing, finance etc.).
- KYC Reports: request necessary documents in order to complete verification process.
- Receive process and verify the accuracy of orders from customers utilizing the organization’s internal CRM.
- Service existing / potential clients– to be able to understand each and every client’s potential / interest and to provide full guidance to make sure the client received what he wanted.
- Resolve client’s complaints.
- Customer tracking by monitoring reports to follow up on withdrawals, documents, desks webinars etc.
Key Skills/Experience:
- Fluency in English and Arabic languages is essential.
- Customer service oriented.
- Excellent verbal and written communication skills.
- Able to prioritize and work under pressure.
- Demonstrate aptitude for problem solving, ability to determine solutions for customers with their needs.
- High work ethic.
- The ability to work independently.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
